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We operate a strict cancellation policy. We require 48 hours notice if you wish to cancel or re-arrange an appointment, failure to do so will incur in a 50% cost of the treatment fee. Please be aware for large bookings we will require a 50% deposit to secure your appointment at time of booking. This is non-refundable. Bookings made for December will require full payment at time of booking. This payment is non-refundable. Thankyou